Contact Centre Team Leader Job In Leeds

Contact Centre Team Leader


  • £22-27k DOE + Package
  • Posted: 04/04/2018
  • Leeds
  • Job Ref: 804100512
  • Permanent

Job Details

We are looking for a Contact Centre Team Leaders - If you’re ambitious with a background in managing technical/ customer care teams, if you’re passionate about making customers happy! Are you’re excited about working for a vibrant and growing company where you can make a real difference...

Your role - leading, motivating and measuring a team, providing coaching and personal development to your team members, driving the required Technical/ Care outcomes whilst maintaining an excellent customer experience.

 The ‘essential mix’:

  • At least two years’ experience in Contact Centre (Ideally Technical/ Customer Care/ Customer Service)
  • At least two years experience in a managerial position
  • Ability to demonstrate negotiation and influencing skills 

The superpowers we’d ideally love you to have include:

  • Previous experience working within a Technical (Mobile/ Telco) - Contact Centre environment
  • Previous experience working in a Contact Centre (Service or Care environment)
  • Ability to review, monitor and make effective change
  • Strong listening skills and the ability to understand needs and requests
  • Ability to work under pressure, to targets and to deadlines
  • A genuine passion and enjoyment in sales
  • A positive and hard working mentality
  • Ability to quickly and easily build rapport with team members and customers
  • A proven track record of thriving within a target driven environment
  • Previous experience in a high intensity environment