I am currently recruiting for an excellent and experienced Forecasting Analyst for a Multi site, multi functional contact centre in Manchester.
This role is paying £250-300per day initial 3-6 month FTC; role could go perm, if you desire!
Are you an experienced Forecast & Capacity Planner looking to join a highly regarded, growing UK business that will provide exceptional career prospects?
The successful candidate will be highly analytical, strategic and commercially astute individual who is looking to carve an enviable career path.
You will compile staffing level requirement forecasting as well as workplace scheduling in the call centre. Also you will prepare reports which determine call volume, calling patterns , service trends and staff productivity.
The ideal candidate will have experience in workflow/workforce management and monitoring of real-time call volumes off-call activity and service levels.
About the role:
Required Skills and Experience:
Cactus Search has been providing inspirational resourcing solutions to the Contact Centre industry for over 15 years, both in the UK and abroad and is the trusted partner to many of the UK’s most recognised brands. Cactus Search provide innovative recruitment solutions in the Customer Service, Sales, Contact Centre, Customer Experience, Resource Planning, Customer Insight and Analytics industries.
Cactus Search is an employment agency with a legitimate interest in providing work finding services.
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