Service Desk Analyst


  • £18000 - £20000 per annum
  • Posted: 26/09/2017
  • Meriden
  • Job Ref: 809103233
  • Permanent

Job Details

A Service Desk Analyst is required to join an ever expanding team and business who support a company that will turn over £1Billion this year.

The successful Service Desk Analyst will be supporting circa 1600 fixed and mobile users across in excess of 100 sites within the UK and Ireland.

The role will offer an excellent opportunity for someone with excellent communication skills who has good experience of troubleshooting and a knowledge of Citrix is essential. In addition to this you will have the opportunity to work with Windows 7, Active Directory, Outlook, Android, Blackberry and Apple devices. This is a fast paced moving environment and we are really looking for someone who has some experience of a busy, high volume of calls type environment.

Essential skills and experience for role of Service Desk Analyst include;

- Some commercial IT / IS Helpdesk experience

- Proven customer service skills

- Knowledge of MS Windows 7 Desktop

- Active Directory knowledge

- Knowledge of ITIL

- Citrix

- Exchange

- A great attitude and willingness to learn.

The right Service Desk Analyst will be a positive person with a can do attitude who is looking to progress within a 1st Line Support environment and be given the responsibility to deal with a wide of technologies. This particular organisation is 99% phone based and ideally would like someone with great customer service skills. There is also a career route into more technical and managerial roles within the organisation.

The successful Service Desk Analyst can expect a salary of between £18,000 - £20,000 along with Training and Development.

Press Apply now and submit your CV and feel free to contact Andrew Kibble on 0121 230 9111 to discuss in more detail.