Customer Service Advisor Job In Birkenhead

Customer Service Advisor

  • £18000 - £19000 per annum
  • Posted: 05/04/2018
  • Birkenhead
  • Job Ref: 820100138
  • Permanent

Job Details

Customer Service Advisor (TERM TIME ONLY)
£18,000 to £19,000 basic salary (pro rata)

Note; this role is term time only. To apply you must be available to work Monday to Friday 9am to 5pm during term time with annual leave only to be taken during school holidays.

My client, a data analysis company in Birkenhead, are looking for a Customer Service Advisor to join their Sales & Marketing team. The business operate within the education sector and offer data analysis services to schools across the UK. The main focus of the role will be to deal with inbound calls from business clients and aim to ensure enquiries are resolved in the first instance. You will also be responsible for supporting the sales and marketing team as well as responding to emails and carrying out general office duties.

This is an excellent opportunity for those with office/inbound customer service experience looking for a full-time Monday to Friday role that fits around school holidays. There is also free parking on site.

The main duties of a Customer Service Advisor;

  • Handling inbound calls
  • Ensure client expectations are managed
  • Demonstrate an understanding of the call and follow through with any promises
  • Field calls to relevant departments
  • Have a strong understanding of the business and services in order to deal with the majority of inbound calls
  • Place orders and handle bookings
  • Produce and manage invoices
  • Provide additional support to the Sales & Marketing team
  • Respond to emails
  • General admin duties
To apply for the position of Customer Service Advisor you must;
  • Be seeking a role that is term time only
  • Have inbound customer service and/or office based experience
  • Possess a professional attitude and telephone manner
  • Able to work to a high level of accuracy
  • Have basic IT skills (Word, Excel, Outlook)
If you meet the above criteria and feel this role is right for you then please apply online or send your CV to

Keywords; customer service advisor, customer service agent, customer advisor, customer agent, customer care, customer service, call agent, call advisor, customer representative, customer consultant, client advisor, business advisor, B2B advisor, account manager, account management, call centre, contact centre, inbound, helpdesk, call handling, call handler, Merseyside, Wirral, Cheshire, Birkenhead, prenton, Bromborough, Wallasey, Bebington, Liverpool, term time, data, admin, administration, administrator, office support, office assistant, sales, marketing