Customer Service Advisor Job In Speke

Customer Service Advisor


  • £16000 per annum
  • Posted: 18/02/2019
  • Speke
  • Job Ref: 820100236
  • Permanent

Job Details

Customer Service Advisor
Speke
£16,000 basic salary
Permanent


My client in Speke are currently looking to recruit a Customer Service Advisor to join their team. The main focus of the role will be to deal with inbound calls from business clients and aim to ensure enquiries are resolved in the first instance. The hours of work are 8:45am to 4:30/5:00pm (rotating weekly) Monday to Friday and comes with a basic salary of £16,000.

The main duties of a Customer Service Advisor are;

  • Handling inbound calls
  • Ensure client expectations are managed
  • Demonstrate an understanding of the call and follow through with any promises
  • Aim to resolve any issues on the first call to prevent need for call-backs
  • Add all client information, updates and call history are logged on the CRM system
  • Identify and escalate any major issues to relevant managers
  • Have a strong understanding of the business and services in order to deal with the majority of inbound calls
  • Assist with clients refunds, orders and exchanges
  • Respond to any call back and email requests
To apply for the position of a Customer Service Advisor you must;
  • Have inbound customer service experience
  • Possess a professional attitude and telephone manner
  • Able to a high level of accuracy
  • Be highly organised in order to balance priorities
If you meet the above criteria and feel this role is right for you then please apply online or send your CV to gary.mccluskey@pertemps.co.uk

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