My client is urgently looking for an experienced Service Desk Analyst to join an existing team in a busy support environment. The team provides first-line support across multiple offices covering desktops, operating systems, applications, laptops, mobile devices etc. The technology environment is based around Microsoft systems (both desktop & server), ITIL Service Desk processes, desktops. thin client and mobile devices.
My client is looking for someone who has worked in a similar ITIL service desk environment with strong technical skills aligned with excellent communication skills. This team is responsible for providing first-line support ensuring all calls are logged and managed through to conclusion. Unresolved incidents to be escalated to 2nd & 3rd line teams though the ethos of the team is to resolve as many incidents as possible. There is a high level of engagement with the 2nd & 3rd line support teams and there are opportunities to progress within the company in the future.
For additional information please forward your CV, in the first instance, to Stephen Harris at NetworkEMEA.