Customer Service Advisor Job In Lasswade

Customer Service Advisor


  • £9.45 per hour
  • Posted: 20/03/2019
  • Lasswade
  • Job Ref: S08100572
  • Permanent

Job Details

Pertemps Specialist Division are looking for Customer Service Advisors to join a fantastic team in the outskirts of Edinburgh. This is an immediate start, starting the week commencing 11th of March.

Duties will include:

  • Liaising with customers to understand their needs or issues and provide them with the best possible solutions.
  • Complaint resolution that exceeds our customers' expectations.
  • Replying and interacting with customers on social media.
  • Delivery & returns info, store hours, etc on website.
  • Resolving webchat queries.
  • Liaising with delivery companies to ensure the smooth delivery of orders to customers.
  • Maintain and update our records for members of our loyalty scheme.
  • Reporting & analysis of issues in order to reduce contacts per order & cost of resolution.
  • Reporting & analysis of returns & replacements to highlight/resolve quality issues & damages.
  • Support store colleagues with home delivery.

Skills and Experience Required:
  • Previous experience of working in a contact centre or a similar retail customer service environment.
  • Strong interpersonal skills - can communicate articulately and effectively in writing and verbally.
  • Highly organised with a flexible approach to work.
  • Proficient user of the Microsoft Office Suite.
  • Flexibility to work 5 days out of 7 days, including weekends will be required to ensure we continue to provide our customers with high quality service
  • Able to work collaboratively and build effective relationships.
  • Resourceful in their approach to resolving day to day operational issues and queries

You will be a highly motivated individual with a practical mind set, ensuring that tasks are undertaken with enthusiasm, best practice observed and tasks completed to a high standard where the interests of our customers are always put first.

For a confidential chat about this role phone 0131 225 7531 or email dylan.edmond@pertemps.co.uk