Dispatcher


  • £11.50 per hour
  • Posted: 29/09/2017
  • Leicester
  • Job Ref: STC00160
  • Temporary

Job Details

Dispatcher - Leicester 

Petemps have opportunities for confident individuals to work on a SAP system to build, plan and dispatch via CLICK system both gang and field technician jobs.

The purpose of this role will be to make and take direct customer calls, work with both internal and external stakeholders to enable the work to proceed in a timely manner and Maintain contact with field teams to work for a successful outcome.

About the role

- Reactively build and allocate work including quick and effective issuing of all emergency/high priority work

 

- Deliver an effective and efficient work schedule for all planned and reactive work. To make the best use of resource available and maintain productivity 

- Continually liaise with COSC and Field Teams updating them on workload volumes and job progress 

- Ensure that jobs are planned in and communicated to customer and field staff within SLA's 

- Manage the ‘on the day' schedule from a dispatch perspective, including management of jobs in jeopardy, suspended work, and customer chases 

- Keep customers informed on progress of customer originated work. Ringing customers to advise of changes when appropriate. Minimising customer chases through COSC by keeping customers informed

- Liaise and communicate with internal and external customers to achieve the completion of all work in a timely manner 
- An understanding of NRSWA 

About You

 

- Broad experience distribution network operations 

- Understanding of systems used to plan work is desirable SAP CLICK 

 

- Good knowledge of the Traffic Management Act 

 

- Problem solving skills 

 

- Experience in scheduling role or similar

 

- Awareness of company Health & Safety policies and procedures