£35,000 Per Annum
Full Time
Permanent
Istanbul,
Engineering And Technical
Posted 2 days ago
Expires In 27 Days
Job Description
Department: Customer Service
Reports to: Product Manager
Employment Type: Full-time
Salary Range: $35,000 USD annually + up to 1-month bonus + full benefits
Position Summary: Liugong, a globally recognized leader in construction equipment, is expanding its presence in Turkey. This position plays a dual role — acting as a technical ambassador for Liugong machinery and providing real-time product support and market feedback. The ideal candidate will combine strong machine operation skills with product engineering knowledge and a deep understanding of customer needs in the local market.
Education & Qualifications:
- Preferred Education:
- Degree or technical diploma in Mechanical Engineering, Automotive Technology, Mechatronics, or related field is advantageous.
- Relevant certifications in equipment operation, hydraulics, or diesel systems are a plus.
- Minimum 6 years of hands-on experience in one or more of the following areas:
- Construction machinery operation (excavators, loaders, graders, etc.)
- Field service or maintenance of heavy equipment
- Technical product support or product engineering for CE (construction equipment)
- Experience working with OEMs or heavy equipment dealers is a strong asset.
- Machine Operation:
- Able to proficiently operate various construction machines (e.g., hydraulic excavators, wheel loaders, dump trucks) to demonstrate capabilities and match application conditions.
- Ability to simulate real-world job site tasks during demonstrations for customers and dealers.
- Mechanical & Electrical Systems:
- Solid understanding of diesel engine systems, hydraulic circuits, and machine control electronics.
- Able to perform basic diagnostics and evaluate machine performance under different conditions.
- Field Testing & Validation:
- Experience participating in product testing, machine adaptation projects, and gathering operational data for localized performance optimization.
- Turkish: Native or fluent (written and verbal)
- English: Intermediate to advanced working knowledge — able to communicate technical issues and feedback with international product teams.
- Strong presentation and interpersonal skills for:
- Conducting live demonstrations
- Leading training sessions
- Explaining machine advantages and operational tips to non-technical audiences
- Customer-Oriented:
- Understands the importance of user experience, uptime, and value-in-use for construction equipment.
- Can adapt approach depending on audience (dealer, operator, site manager).
- Analytical Thinker:
- Capable of translating machine performance and customer feedback into actionable product improvement suggestions.
- Self-Motivated & Proactive:
- Takes initiative to identify potential issues and support continuous improvement efforts.
- Team-Oriented:
- Works collaboratively with sales, service, product, and R&D teams both locally and at headquarters.
- Plan and execute machine demonstrations that showcase performance and usability.
- Adapt demo activities to match local applications (construction, mining, earthmoving).
- Support sales engineers during customer visits and tender evaluations.
- Offer on-site training to customers and dealers post-sale to increase satisfaction and reduce misuse.
- Monitor and document machine performance in field trials.
- Analyze operational feedback to identify potential improvements or local adaptations.
- Coordinate with HQ on configuration changes and validate localized features or components.
- Help troubleshoot recurring technical issues that may be region-specific.
- Deliver operator training and technical familiarization courses to dealers and end users.
- Assist with creating and translating technical documents, such as user manuals, service bulletins, and training materials.
- Maintain demonstration fleet — including scheduling routine maintenance, repairs, and preparation for events.
- Travel Requirement:
- Up to 70% travel within Turkey to job sites, customer locations, and demo events.
- Occasional international travel to support regional events, attend training, or visit headquarters (China or elsewhere).
- Work Environment:
- Mix of field-based (job sites, outdoor demos) and office-based activities.
- Requires ability to work in variable environmental conditions and interact with operators, site managers, and engineers.
- Construction equipment (various models and classes)
- Diagnostic software and tools for mechanical/electrical systems
- Standard office software (e.g., MS Excel, Word, PowerPoint)
- Technical documentation platforms and reporting systems
Omar Ward
Omar.Ward@elitecn.co.uk
0121 450 5000
Division V52
Elite Consultancy Network Birmingham
Westbourne Manor
17 Westbourne Road
Edgbaston
Birmingham
West Midlands
B15 3TR
0121 450 5000
Recommended Jobs
Field service engineer/ Product Support specialist
Elite Consultancy Network
£43,500 Per Annum
Edinburgh, City of Edinburgh
Permanent
Posted 4 days ago
Ref V52103395
Product Engineer 3D CAD
Pertemps
£32,000 - £35,000 Per Annum
Eastbourne, East Sussex
Permanent
Posted 7 days ago
Ref 447104835
GIS Product Owner
Pertemps
£64,000 Per Annum
Reading, Berkshire
Permanent
Posted 8 days ago | Thames Water
Ref 41625