Resident Liaison Officer
V85102402

£29.20 Per Hour

Full Time

Temporary

South East London, Greater London

Public Sector And Council

Posted 10 days ago

Expires In 18 Days

Job Description

JOB PURPOSE: Based in South London 
To provide information and support for tenants and leaseholders whose home are affected by major works and to ensure that procedures for communicating and consulting with residents on capital projects demonstrate Best Value.



DESCRIPTION OF DUTIES:
  • Offer information, advice and assistance to tenants and leaseholders whilst major works are being carried out to their homes.
  • Liaise with and set the standard for contractors and their RLO’s (and where appropriate consultants) engaging with residents.
  • Take an active role in developing, agreeing and managing the residents’ consultation plan for individual projects.
  • Agree with contractors the resident’s information packs, and format and content of updates to residents, including newsletters using a variety of media outlets. 
  • Coordinate the temporary or permanent re-housing of residents, where necessary.
  • Advise Project Managers of the likely effects of capital works on residents.
  • Provide information, and assistance to leaseholders concerning their obligations to contribute to the cost of major works thorough service charge payments.
  • Liaise with contractors, external agencies and SHP


REQUIREMENTS 
  • Knowledge of current developments in housing policy and customer service.
  • Experience of working in social housing, local government or customer-service environments
  • Demonstrable experience of working with tenants and leaseholders whose homes are undergoing major building works.
  • Knowledge and application of Project Management principles


CONTRACT
  • Initial 3 to 6 month ongoing contract with the opportunity to extend 
  • PAYE via Umbrella 
  • Monday to Friday 9am to 5pm 


If you are interested in this position AND meet the requirements, APPLY NOW!

Damilola Alabede

Damilola.alabede@voxconsultants.com

02081384125

Division V85

Vox Network Consultants London

34 Lime Street

Greater London

EC3M 7AT

0208 1384125

View Branch Details
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