2nd Line IT support – London – 6 moths FTC


  • £25000 - £30000 per annum
  • Posted: 24/08/2017
  • London E145AA London
  • Job Ref: hhjfdh
  • Permanent

Job Details

2nd Line IT support – London – 6 moths FTC - £30,000

My client is a major international business consultancy with offices in the City of London and Canary Wharf.  They are currently looking for a number of people to join their global IT services team to provide support and solutions to their worldwide workforce.

 

The successful candidate will work with their professional workforce and will need to be able to prioritise tasks working with multiple software and hardware technologies in a fast paced workplace.

 

The main duties for the 2nd line support professional include:

- Provide 2nd line support to PC users in base region
- Resolve incidents associated with end user software and hardware, including mobile/hand-held technologies.
- Keep the user informed on the progress of the call until they have agreed the resolution and the call is closed. Regularly update the call status and provide details of the fix.
- Where necessary escalate calls to other local or national support groups or to external service organisations, maintain responsibility for the call, and act as liaison between these and the user.
- Provide enhanced/VIP support for identified executives.

 

It is essential for the 2nd Line support professional to have:

 

- Experience of end user technology support gained from a professional environment
- Experience with supporting mobile applications, windows 7 and outlook preferred
- Excellent verbal and written communication skills, including feeling confident giving presentations to small groups
- Experience with supporting desktop technologies and application’s such as MS office.

First round interviews are now being arranged, send in your CV for a confidential discussion.

2nd Line IT support – London – 6 moths FTC - £30,000