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Mortgage Processor


  • £15250 - £16300 per annum
  • Posted: 10/01/2017
  • Bristol
  • Job Ref: 043308812
  • Permanent

Job Details

A fantastic opportunity to work for a leading bank that serves individuals and local business customers. With full time and part time opportunities this is a great role that offers you a great package.

Full Time
35 hours per week Monday to Friday 9am - 5pm

Part Time:
20 - 30 hours per week and flexible between 9am - 5pm Monday to Friday. You must be able to work at least 4 days per week. Please note the salary and holidays stated are the full time equivalents and will be pro-rated based on part time hours.

The starting salary for the role is £15250 (full time equivalent). Providing you meet the relevant performance and competent accreditation criteria, you may be eligible for an increase of up to £16300 (full time equivalent) after around 6 months. Please note that pay increases are not guaranteed and are dependent on displaying the right skills, attitude & behaviours and achieving the appropriate accreditation level.

Bristol Parkway is just over three miles away from the office. A dedicated shuttle bus service is provided by Wessex Bus to run from the station to Great Park Road which is near Keypoint.

In this role, you would be working closely with brokers from across the country in order to ensure that our customers have a positive experience as they go through the mortgage application process. You would be the first point of contact for our broker population and be responsible for building trust and developing strong working relationships.

The role involves the processing of mortgage applications so accuracy and attention to detail will be essential to ensure a smooth journey from start to finish and that all applications are processed in a timely manner.

You would be speaking to brokers in order to support them during the mortgage application process, confirming statuses and obtaining any outstanding documentation. In order to ensure the customers' mortgage is processed efficiently, you would be expected to liaise with internal stakeholders to minimise any delays and ensure progression of cases to meet our high standards. You will be responsible for delivering exceptional levels of service whilst adhering to regulatory and compliance requirements.

Bristol Parkway is just over three miles away from our office. A dedicated shuttle bus service is provided by Wessex Bus to run from the station to Great Park Road which is near Keypoint.

Typical hours of work will be Monday to Friday 9am - 5pm, although some flexibility with changing business requirements will be needed.

To really succeed in this fantastic new role it goes without saying you need to be a team player with excellent communication skills, a desire to learn and a passion for delivering outstanding customer service.

Whilst no mortgage or banking experience is required as full training is provided, it's worth noting that the mortgage market is constantly evolving so you'll be expected to develop a broad knowledge of how the intermediary market operates within your role.

In return of your development, you'll benefit from opportunities to develop your career.

In return for your hard work, you'll enjoy a wide range of benefits too, including 22 days holiday (excluding bank holidays). We'll also make sure that you have all the support and training you need to develop your skills. To top it all off, our flexible benefits allow you to choose cash or pick from a range of options such as Holiday Trading, Flex Card for discounted shopping, Dental Cover and Private Medical Benefits amongst others.