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Banking Customer Service

  • £18000 - £21000 per annum
  • Posted: 24/11/2016
  • Bristol
  • Job Ref: 043308837
  • Permanent

Job Details

Banking Customer Service Co-Worker

Currently recruiting for a really great role for a banking client who has a wonderful opportunity for a customer service expert with a financial services/ banking background to join the friendly team.

If you genuinely enjoy customer service, and being part of a team, as well as having ideally both banking experience, contact centre experience and experience of handling complaints, I would very much love to hear from you.
This role and opportunity will also appeal to you if you have a passion in working for an environmentally friendly organisation.

The salary for the role is £18,000 - £21,000 per annum (depending on experience) plus really excellent benefits including 25 days annual leave (+ buy and sell options), wellbeing allowance, 5 and 10% employer's contributions to pension scheme, life assurance, income protection plus other benefits including wellbeing allowance.

As well as a truly stunning and well equipped office environment in central Bristol.
Working Hours: Full Time Monday - Friday 37.5 hours per week - you will need to be flexible between the hours of 08.00 am and 6.00 pm.

The Key duties of the role will include:
Answer inbound calls presented and provide a friendly, quality and complete response to each caller
Respond to customer emails as per the teams quality standards using standard responses when appropriate
Calling customers as requested and handling automated call backs
Recognising, responding to and taking responsibility for any complaint you receive by phone or email, following the correct process to record and respond to the complaint within the FCA guidelines
Work within all relevant regulations and legislation including anti money laundering, Treating customers fairly, Data protection etc.

In order to be successful for this role it is ESSENTIAL that you have the following:
An excellent telephone manner, a very positive attitude and a customer centric approach
Previous experience in retail banking or similar financial services environment (ideally)
A proven track record of working in a telephone based role handling inbound and outbound calls preferably in a bank or financial service organisation
Complaints handling experience
Strong organisational and time management skills and an interest in working in an ethical environment
A strong desire to achieve to a very high standard
The ability to learn the range of products, systems and procedures with ease and deliver the highest possible service
Strong interpersonal skills and the ability to work well in a team environment

If you would like to apply for this role then please click apply or send your CV to

Unfortunately we are only able to contact short listed candidates due to the huge number of CVs we receive. If you have not heard from a consultant in the next five days it means that unfortunately, you have not been successful on this occasion. Please reapply for any other suitable roles.