• £16000 - £20000 per annum
  • Posted: 14/11/2016
  • Swadlincote
  • Job Ref: 062101671
  • Permanent

Job Details

I am currently recruiting for my Client based in Swadlincote for an Administration Assistant, the role provides end to end administrative support to any member of staff under the direction of the Directors.

The role has responsibility for carrying out the timely completion of administration tasks and

contributes to providing a comprehensive insurance service.

Duties and responsibilities:

Carrying out a range of both general office work and more specific administrative tasks to

ensure the efficient running of the office.

Providing administration to other members of staff as and when required.

Taking customer calls on the main office telephone number and providing a high standard of

customer service.

Open and action post daily.

Responsible for greeting customers in a confident and professional manner.

Providing clerical support including sending correspondence to and on behalf of clients,

insurers and other members of staff.

Responsible for processing relevant documents (including scanning and uploading to

server) and recording relevant details using the computer's IT systems.

Responding to correspondence, telephone calls and e-mails as required.

Updating and maintaining records to a high level of accuracy.

Providing cover for the office during periods of holiday and absence.

Providing an excellent support function to internal colleagues.

Managing and organising daily tasks.


Be aware of the contents of the company's Compliance Manual and ensure a full understanding of the following chapters, as a direct relation to the role. Ensure full compliance to the procedures contained within the Manual:

Commercial Business

General conduct of business


Training and Competence

Conflicts of Interest

Whistle Blowing

Financial Crime

Data Security

Record Keeping

Ensure compliance to the company's employment policies and procedures as contained

within the Employee Handbook.

Ensure all other company practices and procedures are followed and adhered to.

Treating Customers Fairly:

All employees are responsible for engaging with the senior management of the firm in

ensuring that our customers are consistently treated fairly and for observing all of the firm's

TCF procedures.

Professional development:

Attend supervision sessions, pre-shift briefs team and management meetings as appropriate.

Attend in house training and external training courses as agreed.


Report any potential breaches, including weaknesses in current systems, to [Line Manager].

Ensure personal data (client and employee) is secure, held and properly utilised in

accordance with the principles of the Data Protection Act.

Work at all times within strict confidentiality guidelines and the principals of the Data Protection Act (1998)


Maintain an awareness of the aims and objectives, policies and practices of the company.

Be an effective member of the Company and working cooperatively with all departments as appropriate.

Undertake any other reasonable duties as directed by your line manager.

The suitable candidate will be able to demonstrate and evidence the below competencies:

Previous admin experience in a similar role/office environment

Good IT skills including Microsoft Office

Excellent numeracy and literacy skills

Attention to detail

Excellent communication skills, both verbal and written

Maths and English GCSE's Grade C or above (or equivalent)

Ability to work using own initiative

Any experience within the insurance industry would be desirable

In return a competitive salary is offered between 16,000 - 20,000 is offered, (there may be a possibility for this role to be offered on a part time basis also), to find out more information, please contact or call 01283 512225.