Technical After Sales Advisor


  • £17000 - £19000 per annum
  • Posted: 22/11/2016
  • Loughborough
  • Job Ref: 062101678
  • Permanent

Job Details

A leading manufacturer and supplier of industrial machinery, are currently seeking a Technical Advisor to join their team based in Loughborough, on a full time, permanent basis.

JOB DESCRIPTION: Technical After Sales Advisor

DEPARTMENT: Technical

REPORTS TO: Technical Supervisor / Internal Sales and Aftersales Manager

OVERALL RESPONSIBILITY:

To provide effective advice and customer service to a network of distributors and end users.

KEY AREAS OF RESPONSIBILITY:

Provide effective telephone support to distributors and end users

Provide effective support to all sales staff internal and external

Process warranty returns to agreed procedures

Investigate and respond to distributor and end user queries

Diagnose problems and attempt to resolve where possible

Progress chase RN's (warranty returns)

Ensure all administration is completed to required level

Progress chase customer complaints to satisfactory resolution

Continuing liaison with Sales, Service Dept. and Warehouse

Ad hoc projects as assigned by the Technical Supervisor/ Internal Sales and Aftersales Manager

Carry out any other reasonable tasks as required

DESIRED ATTRIBUTES / SKILLS:

The successful candidate will be:

Confident

Personable

Well organised

An effective communicator by both phone and email

An excellent team player

Have a technical aptitude

Willing to learn

If you are qualified by experience or may currently be working in a similar role and looking for an opportunity to develop your experience and skill set within a fantastic company, please apply online or contact Zoe Gannon on Tel: 01283 512225