Our well established client is seeking a Technical Fleet Client Manager to join their team on a permanent basis.
Reporting to the Customer Services Manager the Technical Fleet Client Manager will be responsible to provide a high standard of Customer Service , building customer relationships and working within defined service level agreements.
As Technical Fleet Manager you manage all customer issues through to resolution and supporting internal management.
Responsible for delivering strong customer relationships, the Technical Client Manager delivers and coordinates to tight guidelines whilst taking care of incoming requests and identifying the appropriate priority and action to be undertaken .This is to ensure smooth flow of work and ensure customer expectations are exceeded.
Own the technical relationship to ensure the greatest possible value is derived from the use of our services.
Plan and manage system upgrades directly with the customer, managing timescales, resources and risks.
Provide on-site support to our customers
Proactively manage the customer account, with regular updates and scheduled face-face reviews
Handle complex or difficult customer issues to achieve prompt resolution
Ability to perform in a team environment - manage and delegate tasks
Handling customer requests
Providing customers with product usage advice and guidance.
Providing updates and detailed product release information.
Collate and manage customer change requests through to completion.
Skills & Experience
Worked within the fleet industry and familiar with fleet software
Excellent client facing skills and experience to ensure relationships are kept strong.
Strong customer service ethic and sense of urgency
Ability to deliver and coordinate to tight deadlinesOrganisation skills / collaboration / communication / interpersonal skills
Relationship Management / Account Reviews
Commercial Awareness / Client Management
Excellent verbal and written communication skills at all business levels.
Problem Solving skills / Willingness to learn, explore ideas and innovate
Applicants should have good IT skills including experience of:
Microsoft Windows (XP, 20xx, Windows 7 & Windows 8)
Microsoft Office (Word, Excel, PowerPoint)
The successful candidate must be an effective relationship builder with good influencing and management skills along with relevant industry knowledge.
The hours of work are 37.5 hours between 08:00am-18:00pm and my client is offering a salary of £28,000-£35,000. Other benefits include a company car due to being off site two days a week and a generous holiday package.
If you possess the right skills for the role apply online today! Or contact Freya Meers on 01283512225 or Freya.Meers@pertemps.co.uk for more information!