Our well established client is seeking a Technical Leasing Client Manager to join their team on a permanent basis.
Reporting to the Customer Services Manager the Technical Leasing Client Manager will be responsible to provide a high standard of Customer Service , building customer relationships and working within defined service level agreements.
As Technical Leasing Manager you manage all customer issues through to resolution and supporting internal management.
Responsible for delivering strong customer relationships, the Technical Leasing Client Manager delivers and coordinates to tight guidelines whilst taking care of incoming requests and identifying the appropriate priority and action to be undertaken .This is to ensure smooth flow of work and ensure customer expectations are exceeded.
Main duties include:
Own the technical relationship to ensure the greatest possible value is derived from the use of our services.
Plan and manage system upgrades directly with the customer, managing timescales, resources and risks.
Provide on-site support to our customers
Proactively manage the customer account, with regular updates and scheduled face-face reviews
Handle complex or difficult customer issues to achieve prompt resolution
Ability to perform in a team environment - manage and delegate tasks
Handling customer requests
Providing customers with product usage advice and guidance.
Identifying and managing the appropriate priorities and required actions
Providing updates and detailed product release information.
Collate and manage customer change requests through to completion.
Communicate regularly with team members through stand-ups, team meetings and individual review sessions.
Skills & Experience
Worked within the leasing industry and familiar with leasing software
Excellent client facing skills and experience to ensure relationships are kept strong.
Strong customer service ethic and sense of urgency
Ability to deliver and coordinate to tight deadlines
Organisation skills / collaboration / communication / interpersonal skills
Relationship Management / Account Reviews
Commercial Awareness / Client Management
Experience in support system and ticket management.
Excellent verbal and written communication skills at all business levels.
Problem Solving skills / Willingness to learn, explore ideas and innovate
The successful candidate must be commercially astute with a strong analytical ability, understanding business requirements is essential and relevant industry knowledge is a must!
Our client is offering a salary of £30,000-£40,000 , a company car due to being off site two days a week and a generous holiday package.
Working hours are 37.5 between 08:00am-18:00pm Monday-Friday.
If you have good judgment and can quickly adapt to changing circumstances apply online today!
Or contact Freya Meers on 01283512225 or Freya.Meers@pertemps.co.uk