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Customer Service Advisor


  • £14000 - £16000 per annum
  • Posted: 23/11/2016
  • Coalville
  • Job Ref: 063103208
  • Permanent

Job Details

Our well established client based in Coalville is seeking a Customer service advisor to join their team on a permanent basis.

As Customer Service Advisor you will be responsible for providing a high level of customer service with every call ,ensuring the customer receives the best service possible.

Responsibilities
The post holder will operate within a laid down framework with regard to telephone availability and office administration
Deal with a broad spectrum of customer queries from simple transactions to complex enquires, including the handling of customer complaints.
Promote a positive image and realistic expectation of service to customers, demonstrating a corporate commitment to customer care.
Liaise with other departments to support and assist colleagues to ensure the delivery of a quality integrated service to customers
Ask questions and listen to the customer to establish their individual requirements and provide them the appropriate service and advice.

Job Requirements
Excellent team player
Able to spot sales opportunities
Ability to work flexibly to meet business demands.
Good keyboard skills.
A resilient approach to work and able to motivate yourself and support your team and colleagues within other departments

Experience, Skills and Knowledge
Knowledge of customer service
Ability to communicate effectively at all levels
Good listening skills
IT Literate with experience of using windows based applications (e.g. Excel etc)
Ability to work under pressure and maintain a positive outlook.
Knowledge of SAP desirable

The successful candidate must have previous customer service experience and enjoy working as part of a team. If you possess the right skills for the role waste no time and apply online today! Or contact Freya Meers on 01283512225 or Freya.Meers@pertemps.co.uk