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Customer Service Team Leader


  • £26000 per annum
  • Posted: 24/11/2016
  • Derby
  • Job Ref: 071101742
  • Permanent

Job Details

An experienced a Customer Service Team Leader required to implement and lead a new Service Delivery Team. You will be responsible for delivering a consistent and excellent level of service and responsible for setting up and leading a highly skilled and motivated team of Customer Service Advisors

Duties.

Provide a pro-active first point of contact for all customer escalation issues, and ensure they are resolved within agreed SLA's

Coordination of Customer Service Team members

Support the management team to provide a first class Customer service.

The successful candidate must demonstrate -

Previous Customer Service Experience

Previous experience of managing a team of people

Intermediate Microsoft Excel and Word skills

GCSE Grade C or above in Maths and English (or equivalent)

Excellent Written & Verbal Communication skills, with an ability to communicate at all levels

Excellent time management and organisational skills

A strong level of attention to detail

Analytical & Problem Solving Experience

This role is a great opportunity for a Customer Service Team Leader or Supervisor, or an experienced Customer Service Advisor with leadership experience looking for career development.

The role requires flexible working between the hours of 6.00-18.00(including some weekend working in peak periods)

The role offers an attractive salary of £26k plus the site offers free onsite parking.

Please call or click to apply.