Relationship Manager/Case Worker


  • £18000 - £22000 per annum
  • Posted: 30/11/2016
  • Thetford
  • Job Ref: 137100432
  • Permanent

Job Details

My client in Thetford is seeking a Relationship Manager and/or Case Worker to work with the Court of Protection Team.

The department is responsible for the management of client's affairs, where those clients are no longer able to manage their own affairs due to mental incapacity. The clients may have acquired brain injury through either personal injury or clinical negligence. The department acts as Deputy on behalf of clients or support a family member as Deputy when appropriate.

The role is to provide a high level of support to clients and their family members through the management and administration of their financial and property affairs. Building excellent working relationships with clients and family members as well as other professionals involved in supporting them.

Financial management impacts on every area of the a clients life and there is a requirement to have a broad knowledge of many areas of law and regulations that can affect a client from time to time and be able to source the appropriate specialist advice as required. Experience in Law is not essential however and understanding would be a benefit.

A case worker needs to be able to take a broad overview of a clients life and circumstance to ensure that funds will last for the rest of the clients life and be able to crisis manage events that occur in clients lives and to provide advice and solution to problems that arise, being able to relate to the bigger picture which clients and their families do not always see.

The candidate must be IT literate, with a sound working knowledge of Microsoft Office including Excel and Word. Good Planning and prioritisation skills, with the ability to take responsibility for own caseload. Ability to obtain, assess and act on information. Ability to empathise with clients, listen to them and to respond in an appropriate way, gaining the clients and their family's trust and confidence. Common sense approach to work, practical and logical in decision making.

A full thorough Job description is available is you believe you have the skills for this role.