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Helpdesk Support Analyst

  • £175 per hour
  • Posted: 25/11/2016
  • Warwick
  • Job Ref: 191102641
  • Temporary

Job Details

My client based in the county town of Warwick are looking to add a Helpdesk Support Analyst to their current team.

You will have excellent:

- Customer Service Skills

?- Problem resolution

?- Fault finding

?- System Administration Skills

?- Accuracy and attention to detail

?- Process mapping

?- Manage small projects/work

?- Team work

Your experiences will include:

- Experience of working in a customer facing (helpdesk) environment, working to customer and service standards.

?- Experience of administering and supporting IT systems within Social Care (Adults or Children's).

?- The proven ability of implementing processes consistently, ensuring documentation is current and accurate.

?- Experience of maintaining administering ICT systems accurately.

?- Knowledge of business process re-engineering techniques and configuring systems to improve business processes.

?- Ability to communicate clearly in plain English.

?- Working as part of a team in a changing work environment.

ITIL Foundation is desired are qualifications in Customer Service

For more details do contact me