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German Customer Services


  • £8.89 per hour
  • Posted: 05/01/2017
  • Motherwell
  • Job Ref: 629102913
  • Temporary

Job Details

Pertemps Language Division is currently recruiting for a Customer Services Assistant with fluency in German for our Lanarkshire based client.

This is a temporary to permanent position, with a salary of £18,500 to £20,000 per annum, depending on experience. Hours of work are Monday - Friday, 6.30am - 3.00pm, or 7.30am - 4.00pm.

The Customer Services Assistant is responsible for managing the relationship German Trade & Partner customer's on a daily basis. Contact will be via the telephone, taking customer calls and handling them in an appropriate manner.

The main responsibilities include:
" To take individual responsibility for a dedicated number of customers within the Team channel
" To deal with customer inquiries in a prompt and professional manner
" Dealing with incoming calls, emails and faxes
" To handle and resolve customer complaints
" To follow up customer orders with internal departments on time and update customers proactively
" To update customer details on internal systems

Key skills required:
" Fluency in German with excellent business English
" Proven Experience within a customer/administration role
" Excellent Interpersonal and communication skills
" Have proven ability to work under pressure in fast paced environment
" Attention to detail and accuracy

To apply, please send your CV to gemma.mcbride@pertemps.co.uk, or call 0141 248 6020.