Water Regulations Coordinator
This role is within the UK's largest Water and Wastewater Company. It is based in Reading (Rose Kiln Lane), working Monday to Friday 9am to 5pm, paying £10.68 per hour.
What is the purpose of this role?
This a vital customer coordination role working within a team responsible for ensuring that water regulations inspections are carried out in accordance with the Water Supply (Water Fittings) Regulations 1999 and the Water Industry Act 1991. The role requires someone with knowledge of the Water Regulations or someone with the willingness to undertake training to gain a good understanding of the water regulations.
This is a varied role that requires the successful candidate to carry out a range of duties. The role requires the candidate to work closely with a team of water regulations inspectors and other colleagues to deliver a water regulations inspection programme across the Water clean water network.
The successful candidate will be responsible for arranging water regulations inspections as a result of water quality failures, inspections of existing commercial premises, new commercial and domestic dwellings, as well as arranging audits of members of the Approved Plumber scheme and other ad hoc inspection visits.
The successful candidate will be expected to process and create inspection reports within required time frames as well as support the department with the maintenance of various registers such as the Approved Plumber membership database and the RPZ valve database.
The successful candidate will be expected to process customer applications for the lead communication pipe replacement programme, as well as dealing with urgent request as a result of a water quality failure from the point of application, raising sample requests, processing sample results and raising work orders for network technicians and contractors to replace pipes.
The role requires someone with the ability to deliver a high level of customer service ensuring the customer journey is a positive experience, whilst balancing the requirements of a regularity activity.
The work carried out by the water regulations department involves ensuring customers understand their responsibilities under the water regulations as well as handling a wide variety of enquiries from both external and internal customers. Therefore someone with the skills and experience to problem solve and manage customer expectations is a must!
This is primarily an office based role, however the successful candidate will be expected to travel to various client sites for meetings/training and on occasion travel to customers' premises with water regulation inspectors.
Skills we are looking for
Someone who is quality driven and has a keen eye for detail
Computer literacy is essential
Organisational skills and the ability to adapt to changing priorities at short notice are key
Proven customer service delivery is essential
The Water Regulations coordinator will be expected to use various databases, including Access based systems, SAP, bespoke company systems (for example sample manager) and Microsoft office programmes. Ideally experience of CRM and SAP or similar systems.
A Water Regulations coordinator is expected to be able to carry out all aspects of the teams work and if requested cover colleagues main duties as a result of business needs.