• £25000 - £30000 per annum
  • Posted: 29/11/2016
  • London
  • Job Ref: 775108005
  • Permanent

Job Details


£30,000pa + End of Year Bonus

We are looking to recruit an experienced Area Manger to cover a cluster of very successful Car Parks in the Oxford Street and Maida Vale area.

You will ideally come from a Retail or Supermarket background with proven multi-site experience and excellent man management expertise.

We are looking for a candidate that is confident managing Profit & Loss accounts and the ability to increase revenue streams with a strong delivery of customer service.

Overall to take full operational responsibility for a Cluster of car parks and

through the effective management of front line teams. The role will assist with improving the service to our customers whilst ensuring the standards are maintained in each location, ensuring that every business opportunity is explored to maximise potential revenue streams


Qualifications/technical skills

Knowledge of computer skills to an intermediate level, including Word, Outlook, Excel.

Experience of prioritising workloads in a fast changing work environment.

Previous experience in a customer facing environment.

Experience in managing and supporting others.

A full UK driving licence.

Good Commercial Awareness.

Health and Safety awareness.

Flexibility in working hours.


Provide clear vision and direction and act as a role model to inspire higher standards and

results in others.

Develop and maintain an effective communications network for the regional teams, through

coaching, regular team meetings and briefing sessions thus ensuring the business

objectives are a primary focus.

Appraise the performance of all direct reporting employees regularly and instigating

appropriate remedial action to address shortcomings.

Lead a highly motivated successful frontline team within the Cluster driving standards &

compliance across the Cluster.

Take proactive approaches to gain constructive feedback from customers.

Analyse management information in a way that allows it to influence any Business

decisions made.

Develop and maintain strong relations with the Customer Contact Centre to monitor and

continuously improve service levels reacting efficiently to issues arising.

Consult with all colleagues to recommend action to avoid customer complaints.

Maintain good communications and consult regularly with the Business Manager,

Operations Centre team and frontline teams, seek assistance and agree on actions to

resolve outstanding issues.

Deputising for the Business Manager in their absence.

Support, advise and direct frontline teams in the achievement of their agreed objectives and

prescribed core standards.

Appraise performance and attendance regularly and instigating appropriate remedial action

to address shortcomings.

Ensure all frontline staff are adequately trained in order to deliver the agreed level of

Customer Service.

Maintain regular contact with Clients, Customers & Key Stakeholders.

Ensure primary customer service standards are delivered by maintaining the customer

facing car park equipment and through building strong links with the Customer Contact


Ensure a fully functioning operation whilst fulfilling a face to face customer service role.

Maintain parking control equipment; follow maintenance schedules through use of car park


Conduct statutory checks and audits at car parks as required.

Monitor the appearance of car parks, take action to ensure that company standards on

safe, clean and working are achieved and maintained.