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Frequently Asked Questions:

• How many Customer Service Operative jobs are available on Pertemps?

  There are 40 Customer Service Operative jobs available on Pertemps right now.

• What does a Customer Service Operative do?

  A Customer Service Operative, also known as a Customer Service Representative or Customer Service Agent, is a professional responsible for providing support, information, and assistance to customers across various channels. This role focuses on ensuring a positive customer experience and addressing inquiries or concerns.

  Tasks required include:

  • Answer incoming calls from customers, addressing inquiries, providing information, and resolving issues..
  • Make outbound calls for follow-ups, surveys, or to provide updates as needed..
  • Engage with customers through various communication channels, including phone calls, emails, live chat, or social media..
  • Provide information, troubleshoot problems, and guide customers through processes to meet their needs..
  • Enter and update customer information accurately in databases or customer relationship management (CRM) systems..
  • Adhere to predefined call scripts or guidelines to maintain consistency and ensure accurate information delivery..
  • Utilize problem-solving skills to address customer issues and find appropriate solutions..
  • Maintain accurate and detailed records of customer interactions, inquiries, and resolutions..
  • Acquire and maintain knowledge of products or services to effectively assist customers..
  • Focus on delivering high levels of customer satisfaction through positive interactions and effective problem resolution..

• What are the entry requirements for a Customer Service Operative?

  There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.