Shop & Ticket Assistant / Visitor Host

Job Title: Shop & Ticket Assistant / Visitor Host
Location: Cardiff City Centre
Pay Rate: £13.45 per hour
Assignment length: Temporary until August 2026
Start Date: ASAP
Working Hours: 18.5 hours per week
Shifts between 9am and 5pm, including weekends and bank holidays


About the Role
 
We are looking for a friendly and proactive Shop & Ticket Assistant / Visitor Host to join the team at a well known historical attraction in Cardiff city centre.

This is a fantastic opportunity to be part of a popular tourist destination, helping to deliver an outstanding visitor experience.

You will play a key role in the day to day running of the site, supporting visitors throughout their journey while promoting the attraction’s history, services, and events.

 
Key Responsibilities

• Deliver excellent customer service, ensuring every visitor has a welcoming and memorable experience.
• Provide information about the attraction, its history, and available tours.
• Sell tickets and retail items..
• Assist with guided tours, adapting to different groups such as schools or international visitors.
• Support the organisation of group bookings and special events.
• Maintain clean, safe, and well presented customer areas.
• Process daily takings and complete required paperwork accurately.
• Manage and update ticketing systems and membership databases.
• Handle visitor enquiries in person and over the phone.
• Assist with stock control, merchandising, and general upkeep of the shop area.

What We’re Looking For

• Excellent communication and interpersonal skills.
• A flexible and reliable approach to work.
• Availability to work weekends, bank holidays, and additional shifts when required.
• Strong customer service focus with a professional attitude.
• Ability to work both independently and as part of a team.
• An interest in history or tourism is desirable but not essential.

 
Additional Information

• This role requires flexibility, including working evenings, weekends, and bank holidays.
• You will be expected to follow health and safety, safeguarding, and equality policies.

If you’re interested, apply today, contact george.bradbury@pertemps.co.uk or call our office on 02920 220 776.