Customer Service Administrator (Logistics)

Job Title: Customer Service Administrator (Logistics)
Location: Trafford Park, Manchester
Shift Pattern: 4 on 4 off

• 2 Days: 7:00 AM – 7:00 PM
• 2 Nights: 7:00 PM – 7:00 AM

Salary: £26,000 – £30,000 per annum
Contract Type: Permanent

About the Role:
We are currently recruiting for a Customer Service Administrator to join a major logistics operation. This is a key role within the operation, acting as the link between customers, warehouse teams, and transport, ensuring a high level of service is delivered at all times.
Working in a fast-paced environment, you will manage customer enquiries, coordinate operational activity, and ensure all administrative processes are completed accurately and efficiently.

Key Responsibilities:

• Liaise with operational teams to ensure inbound and outbound activities align with warehouse and transport plans
• Ensure all allocated stock is accurate and matches customer orders
• Provide updates to management on operational progress (intake, allocation, picking, dispatch)
• Ensure all documentation is completed, tracked, and returned within client requirements
• Investigate and resolve customer queries in a timely and professional manner
• Maintain accurate records and ensure compliance with Standard Operating Procedures (SOPs)
• Support general administrative duties across the operation
• Work towards and maintain Key Performance Indicators (KPIs)
• Use warehouse systems such as WMS and SAP
• Support other team members and provide cover where required
• Contribute to the smooth and efficient running of the warehouse operation

Requirements:

• Previous experience in a customer service or administrative role within a logistics/warehouse environment preferred
• Strong communication and organisational skills
• Ability to work a rotating day and night shift pattern (4 on 4 off)
• Excellent attention to detail and problem-solving ability
• Experience with WMS/SAP systems is advantageous
• Flexible, reliable, and a strong team player

What We Offer:

• Permanent, full-time position
• Salary between £26,000 – £30,000
• Structured 4 on 4 off shift pattern
• Opportunity to work for a leading global logistics provider
• Supportive and collaborative team environment

If you’re looking for a long-term career in logistics customer service, apply now and be part of a dynamic and growing operation.
Click Apply or call 0161 834 9444