Customer Support Agent

Customer Support

Our established and forward thinking client based in Bridgnorth is looking for a temporary full time customer support agent.

The aim of this role is to promote business growth by expanding the company’s clientele. The role requires the highest level of customer service via phone and email ensuring the speedy reply to customer and colleagues. This role requires accuracy and attention to detail when updating the paperwork, Excel, and the database.

You will be placing phone calls to potential clients from a selected database, whilst using scripts to provide information about the company product’s features, services. and present their benefits. In addition, asking pertinent questions to understand the customer’s requirements, making note of any customer questions and pass onto the relevant person with HTL.

As part of the varied role, which changed everyday, you will generate between eight and ten sales appointments per week, setting the appointments with prospective customers based on our associates’ calendar.

Ideal Candidate

- Excellent customer service skills
- Accurate communication both internally and externally
- Professional
- Good Organisational skills
- Excellent written and verbal communication skills
- Confident to deal with people internally and externally.
- Be able to prioritise.
- Can work under pressure

Salary
£12.50 per hour

Hours
Monday – Friday
8.30-5pm

If you are interested in this vacancy please click to APPLY