Our client who are an internationally established company are looking for a Bilingual Customer Service Representatives (German, Spanish or French) to join their Communications Centre Team, who act as the front line department for the management of one of our most valuable areas of business - customer service. Management of our daily customer interactions is the key function of this role and it is performed with direct liaison with our customer base.
You must be available to start work on Monday 19th June
You will be working Monday - Friday 9am - 5.30pm & receive a salary of £17,000 plus excellent benefits package including 25 days holiday + bank holidays, access to onsite Nuffield gym, excellent pension scheme, opportunity to join the company share plan, regular upskilling & development opportunities, internal progression & job opportunities, NVQ Level 2 & 3 qualifications in customer services, free bus service running from a number of locations in Bristol, secure bike sheds and shower facilities, an onsite restaurant, convenience store and Starbucks coffee shop!
Reporting to a Team Leader, each CSR is responsible for responding to the day-to-day customer service activities generated by shareholders, brokers, employees and other stakeholders with relation to holdings and accounts in a wide range of companies. We receive enquiries by phone, email and letter, and our CSRs need to be skilled in communicating in all these forms.
Resolving customer enquiries completely, first time
Providing a high-quality, accurate service every time
Being flexible to respond to the needs of our customers
Be open to learning new skills as your competency grows
Being supportive of developments within the business
CSRs are initially trained in a specific transactional skill. Over time, as you become competent in that skill, there will be opportunities for further training to introduce you to a wider set of skills.
Essential Skills, Experience and Competencies
A desire to provide a top notch customer experience
Strong communication and grammatical skills, both verbal and written
Attention to detail to ensure accuracy
Ability to listen/read with care, identifying complete customer requirement
Competent keyboard skills and familiarity with modern office software
Flexibility to work a reasonable number of extra hours during peak demand
Must be available to start on Monday 19th June. No leave can be taken in the first 4 weeks of training.
All successful candidates will be required to undergo the Pre-Employment Screening Process before commencing employment. Employment will be subject to satisfactory clearance on background checks including identification, Passport Validation, Finance, Qualification, Employment / Personal referencing and Criminal Record Basic Disclosure checks.
If you are interested in this role please click apply or send your CV to Katherine.firstname.lastname@example.org
We will endeavour to be in touch as soon as possible. If you are not successful on this occasion we will keep your CV on file and be in touch when other suitable positions become available.