Customer Service Advisor

Our established client has an opening for a Customer Service Advisor to join their team on a permanent basis.

Bristol based - with option to work remotely approx. 3 days per week (flexibility required as some weeks you will need to be office based more often).
Fantastic office space with excellent onsite facilities!

Full time hours - Monday - Friday 08.30 - 5.00 pm with an hour for lunch
Salary - £24,000 - £25,000 per annum (depending on level of experience)
Amazing company benefits on offer, including:

• 30 days holiday plus Bank Holidays
• Pension - 5% employer contribution 5% employee contribution
• BUPA family private healthcare
• Life Assurance 4 x salary

The Role
Working as part of a small, dynamic team, your responsibility will be to provide exceptional customer delivery to clients.

Daily duties will involve:

• Liaising with key clients via telephone and email, ensuring enquiries are handled efficiently, and within an appropriate timeframe
• Processing and supporting with orders, liaising with warehouse staff to track orders
• Supporting with any delivery issues or service challenges
• Keeping clients updated and informed
• Managing the Customer Service inbox, ensuring this is cleared on a daily basis

The Person

We are seeking an enthusiastic individual who will enjoy the opportunity to work for a respected and evolving brand, making a positive impact for our client's valued customers.

Previous customer service or office-based experience would be desirable, and we can also consider candidates who have a genuine interest in beginning your career within a highly customer focused role.

It is vital that you are an outstanding communicator, able to cope well with change, love working as part of a team, and able to use your initiative. Good IT skills are also paramount and strong attention to detail is absolutely key!

If this sounds like you then I'd like to arrange a chat! Please click on apply or contact Lucy at Pertemps on 0117 9226500.