£13.90 Per Hour
Full Time
Temporary
Yate, South Gloucestershire
Customer Service And Call Centre
Posted 1 hour ago
Expires In 29 Days
Job Description
Customer Service Administrator
Location: Yate/ South Gloucestershire (Hybrid)
Hours: 08:30am – 5:00pm with a 45-minute lunch
Pay rate: £13.90+ per hour
Contract: Temporary ongoing (minimum 6-month commitment could lead to a permanent role for the right candidate)
We are seeking a proactive Customer Service Administrator / Helpdesk Advisor to support order processing and customer enquiries, This role requires strong communication skills, attention to detail, and the ability to work across multiple systems in a fast paced, multi site environment.
Key Responsibilities:
Skills & Experience:
Parking onsite – please click apply for immediate consideration.
Location: Yate/ South Gloucestershire (Hybrid)
Hours: 08:30am – 5:00pm with a 45-minute lunch
Pay rate: £13.90+ per hour
Contract: Temporary ongoing (minimum 6-month commitment could lead to a permanent role for the right candidate)
We are seeking a proactive Customer Service Administrator / Helpdesk Advisor to support order processing and customer enquiries, This role requires strong communication skills, attention to detail, and the ability to work across multiple systems in a fast paced, multi site environment.
Key Responsibilities:
- Process customer orders accurately and in line with procedures
- Manage inbound and outbound customer calls and general enquiries
- Act as a key point of contact between different sites to ensure smooth order flow and issue resolution
- Investigate and resolve customer issues including mis-shipments, credit requests, delivery queries, and proof of delivery requests
- Maintain and update order information across multiple systems and spreadsheets (Excel)
- Monitor order progress and proactively identify and resolve issues before escalation
- Escalate complex queries where required, ensuring timely resolution
- Ensure high levels of data accuracy and compliance with internal processes
- Support continuous improvement in customer service and order management processes
Skills & Experience:
- Previous administration or call centre experience in a fast paced environment is essential
- Strong communication and customer service skills
- Highly organised, detail-focused, and solutions-driven approach
- Confident IT skills especially using Excel and multiple systems in a busy environment
- Ability to multitask and prioritise workload effectively
Parking onsite – please click apply for immediate consideration.