Customer Service Advisor Job In Stockport

Customer Service Advisor


  • £11.42 per hour
  • Posted: 03/10/2018
  • Stockport
  • Job Ref: 048106377
  • Temporary

Job Details

Customer Service Advisor (Dispatch/Planning Operator)
Stockport
£11.42 per hour
Temporary – 6 months with a possible extension
Full time – 37 hours per week

Are you available for immediate work?
Do you have experience within Customer Service or Scheduling?

An exciting opportunity has become available for an enthusiastic Customer Service Advisor who has experience in telephony based work.

Key Responsibilities
 Helping to identify opportunities for planning and dispatching processes whilst maintaining and operating the systems to enable effective delivery of great customer service
 Analysing response times of engineers to get to emergency situations
 Provide support and coverage across all planning and dispatch team activities when required to do so
 Planning how many engineers you would need in the field at any one time to cover all customer appointments

Key skills
 Strong customer service skills
 Organisational skills and attention to detail
 Ability to maintain focus, work to deadlines and prioritise work
 Be able to deal with escalations and in a prompt and professional manner
 Willing to learn new skills and new systems

Benefits
 31 days annual leave
 On-site parking
 Salary to be increased after 6 months of employment (subject to performance)

Interested? Apply now!