After-Sales Customer Advisor

A National business based within Tamworth ( car needed as on the outskirts) are seeking to recruit an experienced customer advisor expert with senior administrative skills to work in a well established team.

The role is varied and fast paced and requires candidates to demonstrate high levels of accuracy coupled with strong organisational skills 

Role:-
To ensure you provide a high level of ongoing internal support/ communication to all allocated sectors
Key focus on customer service and proactively managing all aspects of administration & reporting
Manage customer satisfaction & risk to business by handling complaints / discrepancies, non-conformance & error reporting
Authorise process for returns/ credits
Maintaining and developing relationships with customers
Project based activities 
To be a success we are looking for following:-
 
An energetic and enthusiastic candidate who prides themselves on professional customer service, strong attention to detail ,able to work under pressure at times in a dynamic and demanding environment. 
IT literate , methodical approach to work 
able to work in a team and on your own initiative.