Customer Service Administrator Job In Stockton-on-Tees

Customer Service Administrator

  • £8.52 - £9.1 per hour
  • Posted: 17/05/2019
  • Stockton-on-Tees
  • Job Ref: 067110120
  • Temporary

Job Details

Customer Service Administrator
Temporary rolling contract
Start date: 03/06/2019
Paying £8.52/h - £9.10/h
Full time, between 8:30am - 5pm Monday to Friday

Our client, Northern Powergrid has an exciting opportunity for an enthusiastic Customer Service Administrator to join their team until the end of September 2019 with the possibility of an extension. The successful candidate will join the Streetworks department responsible for providing essential support to colleagues and service providers.

Key Responsibilities

  • Ensure full compliance with New Roads and Street Works Act (NRSWA) and Traffic Management Act (TMA)
  • Serving and maintaining notices and permits within the relevant timescales in order to meet the works programme
  • Managing the opening and closure process on all notices and permits including registration of reinstatement measurements
  • Issuing of daily/weekly reports to ensure compliance with NRSWA & TMA
  • Building and maintaining relationships with colleagues, Service Providers and Local Authorities
  • Processing of daily whereabouts for works which have started and stopped
  • Liaising with Work Initiators, Service Providers and Local Authorities to ensure works carried out in line with everyone's requirements.
  • Handle day to day enquires
  • Overflow call taking, for loss of supply calls, during busy periods of call volumes, major incidents and on a regular rota basis
Key Competencies
  • Good communicator and team player
  • Strong IT Skills (Excel, Outlook, Word)
  • Good Interpersonal skills
  • Good Customer Service Skills
  • Able to manage deadlines and prioritise workload
  • Time management skills
Qualifications and Attributes
Essential Skills
  • Experience of using Microsoft Office applications
  • GCSE English Grade C or above
  • Customer Service Experience
Desirable Qualifications or Experience
  • Working in an office environment
  • Experience of taking customer calls