Night Dispatch Controller
Fantastic opportunities are available for Night Dispatch Controllers in Leicestershire, we are looking for employees to join our expanding team who show commitment and dedication to providing an excellent service to customers as well as being tenacious and methodical at all times.
What will I be doing?
Offering simple, straightforward advice, you will always do your best to resolve a call - but understand where escalation may be necessary. Striking a perfect balance between friendliness and efficiency, you'll take good care of your own performance too and identify opportunities to develop new skills.
Night shifts – 4 on 4 off – 6pm – 6am (includes weekends)
What we will be looking for in you:
• Methodical, tenacious and customer focused
• Excellent telephone manor
• Able to demonstrate an understanding of Customer Service delivery, including experience of working within Customer Services and working to and achieving targets
• Excellent attention to detail.
• Ability to consistently work towards set objectives and tight deadlines.
• Excellent communication skills both verbal and written to ensure that successful relationships are established and maintained with internal and external parties.
• Ability to work in a high pressure environment where there are high volumes of incoming calls
• Data input skills (speed and accuracy)
• Logical thinking with the ability to resolve problems quickly and effectively.
• Computer literate, with basic understanding of MS Office packages.
• Ability to work alone and as part of a team, in a dynamic environment
• Self motivated and driven for own personal development