After Sales Advisor Job In Leicester

After Sales Advisor


  • £18000 - £22000 per annum
  • Posted: 14/03/2019
  • Leicester
  • Job Ref: 080105681
  • Permanent

Job Details

JOB TITLE;

After Sales Advisor

COMPANY:

My client is a distributor for Industrial Products based in Leicestershire and they are now looking for an After Sales Advisor to join their successful team.

REPORTS TO:

Technical Supervisor / Technical Manager

OVERALL RESPONSIBILITY:

Providing outstanding customer service and advise to clients who have purchased products – B2B.

KEY AREAS OF RESPONSIBILITY:

• Provide effective telephone support to distributors & end users
• Provide effective support to all sales staff – internal & external
• Process warranty returns to agreed procedures
• Investigate and respond to distributor & end user queries
• Diagnose problems and attempt to resolve where possible
• Progress chase RN's (warranty returns)
• Ensure all administration is completed to required level
• Progress chase customer complaints to satisfactory resolution
• Continuing liaison with Sales, Service Dept. & Warehouse
• Ad hoc projects as assigned by the Technical Supervisor/Technical Manager
• Carry out any other reasonable tasks as required


SALARY:
£18,000 - £22,000 (depending on experience)
20 days holiday p/a + Bank Holidays
MON – FRI
8.30am – 5.30pm