Customer Service Support Job In Coalville

Customer Service Support

  • £23000 - £25000 per annum
  • Posted: 07/01/2020
  • Coalville
  • Job Ref: 080105903
  • Contract

Job Details

Customer Service Support

Job Type: FTC 10 months initially with view to go permanent
Location: Coalville
Hours: Mon – Fri 08.00 – 18.00
Salary: £23,000 + company bonus paid throughout year

We are looking for someone with strong customer service and administrative skills, used to working in a fast paced environment to join a transport company based in Coalville.

The role is a split of the following:
80% inbound/outbound calls and adminstration - that will come naturally from each query
20% - Check in/out of vehicles and face to face contact with customers

The ideal candidate will come from a logistics/transport background although this is not essential. 

You will have:
- Experience of working in a fast paced environment
- The ability to multitask and get lots done with great accuracy
- Enthusiasm and eagerness to learn and do well
- Confidence and work on initiative
- Customer service experience
- Complaints handling experience
- Knowledge of compliance would be advantageous, but previous admin work in a compliance area will also be good
- Be self motivated and committed

- Delivering good customer service to the companies clients and customers
- Completing administrative tasks around the office
- Completing inspections on vehicles returned
- Answering calls to potential breakdowns
- Chasing inspection slots/scheduling

It would be beneficial is you have:
- Knowledge of TACO cards/logistics
- Knowledge of compliance (in regards to drivers)