Customer service advisor


£10.63 Per Hour

Full Time


Edinburgh, City of Edinburgh

Customer Service And Call Centre

Posted 21 days ago

Expires in 7 days

Job Description
Customer Service Advisor - Business Banking
Location: Teviot House - Edinburgh Gyle
Start date: Various
Rate of pay: £10.63 per hour
Working Hours: 35 hours. Monday - Friday 7am - 8pm on a rotational basis - will also be required to work 1 in 4 Saturday's 9am - 2pm.
Length of contract: Minimum 6 months with good opportunity to be extended

As a customer service advisor, you will be key to Helping British Businesses Prosper by supporting UK businesses within a responsible, sustainable, and inclusive bank. As a customer service advisor, you will be the first point of contact for all business banking customer enquiries. You do not need previous customer service experience, but you do need a real can-do attitude. As a customer service advisor, you will be responsible for delivering a first-class service, using effective questioning, and listening skills whilst building a rapport.

Your role as a customer service advisor includes:

¢ Working in Business Banking Support Team - BBSC
¢ Dealing with a mixture of customer in and outbound calls.
¢ Being first point of contact for all business banking customer enquiries.
¢ Being responsible for dealing with a variety of calls (cancelled DD's, request for statements, internet banking queries) and seeing these through to resolution.
¢ Building relationships with customers.
¢ Administration work - Updating inhouse systems.

¢ Excellent communication skills both verbal and written
¢ Ability to engage empathetically with customers
¢ Confident using a computer and updating systems
¢ Teamwork - looking to help colleagues around them
¢ Adaptable and able to flex to changes

¢ Working as part of a diverse workforce that embraces individuality
¢ Being part of a team that helps Britain prosper
¢ Excellent paid training and on-going support
¢ Competitive rate of pay/pay progression after 6 months
¢ Monthly Pay
¢ Potential for extension or a permanent contract

Successful candidates must go through vetting checks and must pass a CREDIT CHECK and a DISCLOSURE SCOTLAND CHECK.
If you are interested, please apply with your most up to date CV, alternately send your CV to
Lloyds Banking Group

Lloyds Banking Group

Leigh Pincott

01312 257531

Division 082

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