Customer Service Advisor

082107267

£10.60 Per Hour

Part Time

Temporary

Dunfermline, Fife

Customer Service And Call Centre

Posted about 1 month ago

Expires in 27 days

Job Description
Location: Dunfermline (office based)
Pitreavie Business Park, Dunfermline, KY11 8UU

Pay Rate : £10.60 per hour
Hours per week : 20
Duration : 6 month ongoing temporary to permanent opportunity
Start date : August
Training period : PAID
Time and a half for OT after training completed.
20 hours per week
Working Hours : Mon, Tues & Thurs 09:30 - 14:30 Sat 10:00-15:00 (5 hours, 15 minute paid break)
Start Date : 22/08/2022
TRAINING HOURS : Mon, Tue, Thurs & Sat 09:30-14:30

You must be able to PASS a CREDIT CHECK and DISCLOSURE check if successful

Your role as a Customer Service Advisor;
Key Responsibilities:
Business area - Retail Community Banking
- Telephony role - Responsible for delivering exceptional service over the phone dealing with
customers at first point of contact.
- Take ownership of customer problems solving them at first point of contact and escalate
when required.
- Administration work - Sending emails, Processing work, updating in-house systems and
aftercare work.
- Working in a team environment in an open plan office.
Experience Required:
- Experience working in a Customer Service environment either over the phone or face to
face
- Excellent Communication skills - Written and Oral - Ability to build rapport with individuals
at all levels
- Customer focused and a proven track record in delivering excellent customer service

Pertemps are working in partnership with one of the largest bank in the UK to recruit for
Customer Service Representative's with different start dates over the next few months, if you
are a customer focused individual and has a passion for helping others, we'd love to speak
with you. This is a temporary role for initially 6 months with the potential to go permanent for
the right candidates.

Please apply with your most up-to-date CV, alternatively send this directly to fiona.avinou@pertemps.co.uk
Lloyds Banking Group

Lloyds Banking Group

Leigh Pincott

leigh.pincott@pertemps.co.uk

01312 257531

Division 082

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