Customer Service Advisor Job In Larkhall

Customer Service Advisor


  • £10.20 per hour
  • Posted: 17/10/2019
  • Larkhall
  • Job Ref: 086105695
  • Temporary

Job Details

Our client, a well known Public Sector organisation based in Larkhall, requires a number of Customer Advisors on a temporary basis for approximately 6 months. The salary for the position is £10.20 per hour working 37.5 hours per week Monday to Friday covering between 8.00am and 6.00pm on a rota basis.
A Basic Disclosure issued within the last 12 months is a requirement for this role.

Accountabilities/Responsibilities

  • Taking high volume inbound calls from internal stakeholders regarding stock requirements
Key Skills and Requirements
  • Experience of working in a call centre or in a customer services environment
  • Understanding of a commitment to customer service excellence
  • Minimum of 4 standard grades Grade 3 or equivalent qualifications. including English
  • In depth knowledge of Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
  • Ability to organise own workload
  • Ability to deal sensitively with customers
  • Ability to work under pressure
  • Ability to work on own initiative
  • Ability to prioritise and meet deadlines
  • Ability to communicate effectively at different levels
  • Ability to follow procedures
  • Ability to work within a team and be a team player
  • Flexible and willing to learn new techniques
  • Well motivated
  • Ability to show initiative and demonstrate problem solving skills
  • Can demonstrate the ability and commitment to seeing a task/enquiry/problem through to completion
  • Understanding of customer needs in a demanding environment.
  • Self-motivation and ability to think logically
  • Willing to undertake further training in order to provide the best possible service