Customer Service Advisor


  • £9.43 - £10 per hour
  • Posted: 04/10/2017
  • Newport
  • Job Ref: 124100045
  • Temporary

Job Details

Customer Service Advisor
Location: Newport
Pay Rate : £9.43/hour
Do you want a career in banking?
Our Client, a market leading employer in Newport are seeking for a Customer Service Advisor.
This is a 6 month temporary role with the long term potential to go permanent. These positions are offering a pay rate of £9.43 per hour. You will be working on a Monday to Friday. You will be working 35 hours per week on a shift pattern across Monday to Sunday. The shift operating hours will be in between 8.00 am to 22.00 pm. There is a discretionary bonus scheme and pension with this role.

KEY RESPONSIBILITIES:
" Taking inbound calls from customers regarding baking issues and setting up new accounts
" Ensure that all work is completed in accordance with established processes, practices and guidelines
" Respond to customer queries and enquiries, with a satisfactory resolution, referring to senior colleagues where appropriate
" Contribute to the completion of the team's workload
" Engage with other providers via telephone to achieve required outcome for the customer
" Working in a team environment in an open plan office

KEY SKILLS:
" Excellent communication skills and telephone manner
" Excellent analytical skills
" Experience in customer service is a must
" Be able to show excellent Customer Service skills
" Flexible approach to work duties and tasks
" Proactive and demonstrates the ability to work to a high standard

If you want to be part of a team working for one of the largest and most successful companies in the world, and feel you have the relevant skills to be a Customer Service Advisor, please apply for this role or email CV at resourcing@pertemps.co.uk