Housing Solutions Assistant - Triage Team

Pertemps Network Group are delighted to be assisting a reputable housing provider in the appointment of a Housing Solutions Assistant to join their busy Housing Solutions Triage Team.

Location: London (Hybrid Working)
Contract: Temporary
Working Pattern: Hybrid – 2–3 days per week in the office
Rate: £21.00 -£21.53 per hour PAYE
Compliance: DBS Required

This is an excellent opportunity to join a fast-paced front-line housing environment, supporting residents with housing enquiries and assisting the delivery of statutory housing services.


Role Overview

The Housing Solutions Assistant will act as a key point of contact within the Housing Solutions Service, delivering front-line advice and administrative support to residents, internal teams, and external agencies.

The postholder will support statutory housing functions, including Housing Register applications, legal reviews, and homelessness-related enquiries, ensuring services are delivered efficiently and in line with relevant housing legislation.
This role is ideally suited to candidates with experience within housing services, allocations, homelessness, or customer-facing local authority environments.


Key Responsibilities

• Act as the first point of contact for residents via telephone, email, and face-to-face enquiries
• Provide accurate housing advice and information, identifying customer needs and directing enquiries appropriately
• Assess and administer Housing Register applications in line with Part VI of the Housing Act
• Manage shared inboxes and respond to enquiries from residents, third parties, and partner organisations
• Support statutory housing reviews, including case research and liaison with legal teams and solicitors
• Maintain accurate case records on housing management systems such as Locata, I-World, or EDMS
• Validate and process invoices, supporting financial administration within the service
• Assist with complaints, MP enquiries, Ombudsman cases, and Subject Access Requests
• Prepare and maintain housing files in support of review requests and legal processes
• Register housing reviews under relevant legislation and allocate cases to officers
• Coordinate appointments, translation services, and referrals to specialist teams
• Monitor incoming post, maintain records, and ensure documentation is stored accurately
• Support the development of customer information materials and service communications
• Assist in the production of performance reports, briefings, and administrative records
• Ensure compliance with internal policies, procedures, and statutory requirements

About You

To be successful in this role, candidates should demonstrate:

• Previous experience working within a housing, homelessness, or local authority environment
• Knowledge or understanding of Part VI and Part VII of the Housing Act (desirable)
• Strong customer service skills with experience managing high-volume enquiries
• Ability to prioritise workloads and meet deadlines in a fast-paced environment
• Strong administrative and organisational skills
• Experience maintaining accurate records and working with databases
• Excellent verbal and written communication skills
• Ability to work effectively as part of a team
• Good IT skills, including Microsoft Office and housing systems
• A housing qualification would be advantageous but is not essential

Why Apply?

• Opportunity to gain experience within a busy Housing Solutions Service
• Work within a supportive and collaborative team environment
• Exposure to statutory housing processes and housing legislation
• Hybrid working available
• Potential for contract extension

Apply Now,  If you are interested in this opportunity, please apply with your most up-to-date CV.