Customer Advisor Job In Nottingham

Customer Advisor


  • £9.63 per hour
  • Posted: 21/06/2019
  • Nottingham
  • Job Ref: 191103362
  • Temporary

Job Details

Pertemps are currently recruiring for a Customer Advisor working within the public sector in Warwick

Customer Advisor - Role objective:

  • The Customer Operations team provides a tailored end to end service to all the direct customers and resellers. 
  • Your primary objective will be to ensure that all customers are provided with accurate and timely data in line with any service levels or contract terms.


Customer Advisor - Key accountabilities:
  • Receive and process all customer orders working to specific performance targets including; productivity, accuracy and customer satisfaction
  • Process customer orders in accordance with agreed service levels, discounts, and terms
  • Accurately inputting and interpreting complex data from multiple sources
  • Respond to third party queries on behalf of the customer
  • Take ownership to resolve both internal and external customer queries and identify the most appropriate action

Customer Advisor - Experience:
  • Excellent attention detail to successfully perform order processing for a variety of customer requirements and service propositions
  • Understanding of the house buying conveyancing process
  • Experience of working to challenging targets and deadlines
  • A willingness to try new ways of working to improve performance and customer experience

Qualifications:
  • 4 GCSE passes (Grade C or above) or equivalent, including Maths and English
Customer Advisor - Additional information:
Location: Houdsgate, Nottingham
Rate: £9 - £10 p/h
Duration: the role to start as soon as possible until 10/05/2020

If this sounds like something for you - APPLY!