£29,000 - £34,000 Per Annum
Full Time
Permanent
Shirley, West Midlands
Customer Service And Call Centre
Posted 49 minutes ago
Expires In 29 Days
Job Description
Technical Maintenance & Customer Service Executive
Location: Shirley, Solihull
Salary: £29,000 – £34,000 per annum
Role Type Permanent
Are you a qualified mechanic or someone with experience in the motor industry looking to take the next step in your career away from the workshop and into an office-based role?
We are looking for a technically minded individual with a background in vehicle mechanics or the motor trade to join our growing team as a Technical Maintenance & Customer Service Executive.
This is an excellent opportunity for someone who has hands-on mechanical experience, understands how vehicles work and enjoys problem-solving, but is now looking for a role where they can put your technical knowledge to use in a professional office environment.
You will play an important role in supporting customers and the wider business by overseeing vehicle maintenance and repair requirements, liaising with garages and suppliers, monitoring repair progress and ensuring vehicles are maintained efficiently and cost-effectively.
You don't need previous office-based experience, but you must have a good understanding of vehicle mechanics, be confident using computer systems and have the communication skills to deal with customers, garages and suppliers.
The Role – Key Responsibilities
We are particularly interested in hearing from candidates with a background in the motor industry who are looking to move into an office-based technical position.
Ideally, you will have:
This is an exciting opportunity to join an established and growing automotive business that continues to invest in its systems, technology and services.
You will be joining a supportive team in a modern office environment, with the opportunity to develop your skills and progress as the business continues to expand.
The offices offer a relaxed and enjoyable working environment, with facilities including:
If you have a mechanical background, a passion for the motor industry and are looking to move away from a workshop-based role into an office-based technical position, we would love to hear from you.
Location: Shirley, Solihull
Salary: £29,000 – £34,000 per annum
Role Type Permanent
Are you a qualified mechanic or someone with experience in the motor industry looking to take the next step in your career away from the workshop and into an office-based role?
We are looking for a technically minded individual with a background in vehicle mechanics or the motor trade to join our growing team as a Technical Maintenance & Customer Service Executive.
This is an excellent opportunity for someone who has hands-on mechanical experience, understands how vehicles work and enjoys problem-solving, but is now looking for a role where they can put your technical knowledge to use in a professional office environment.
You will play an important role in supporting customers and the wider business by overseeing vehicle maintenance and repair requirements, liaising with garages and suppliers, monitoring repair progress and ensuring vehicles are maintained efficiently and cost-effectively.
You don't need previous office-based experience, but you must have a good understanding of vehicle mechanics, be confident using computer systems and have the communication skills to deal with customers, garages and suppliers.
The Role – Key Responsibilities
- Proactively manage vehicle servicing, maintenance and repair events, ensuring work is completed efficiently and within agreed timescales.
- Use your mechanical knowledge to review and assess vehicle repair requirements, ensuring work is appropriate and costs are controlled.
- Monitor vehicle telematics across a broad customer base to identify maintenance requirements and prevent unnecessary vehicle downtime.
- Liaise with garages, dealerships and repairers to discuss technical issues, authorise repairs and ensure work is carried out correctly.
- Monitor and manage supplier breakdown portals, ensuring unexpected breakdowns and repair events are dealt with promptly.
- Track repair progress and proactively chase garages and suppliers to ensure vehicles are returned to the road as quickly as possible.
- Make informed commercial decisions regarding servicing, maintenance and repair costs.
- Manage customer enquiries and service-related issues through to a satisfactory conclusion.
- Maintain accurate records and update internal systems to ensure all maintenance and repair activity is tracked.
- Manage customer bookings and coordinate with internal teams and external suppliers.
- Identify recurring vehicle issues and repair trends, using your technical understanding to recommend appropriate action.
- Use your mechanical knowledge to review and assess vehicle repair requirements, ensuring work is appropriate and costs are controlled.
We are particularly interested in hearing from candidates with a background in the motor industry who are looking to move into an office-based technical position.
Ideally, you will have:
- A mechanical qualification such as NVQ Level 2 or 3, City & Guilds in Motor Vehicle Mechanics, or equivalent.
- Previous experience as a mechanic, vehicle technician, service technician or within the wider motor trade.
- A good technical understanding of vehicle maintenance, servicing, diagnostics and repairs.
- The confidence to speak with garages, dealerships and suppliers about technical repair requirements.
- The ability to understand repair estimates, challenge unnecessary work and make sensible decisions around repair costs.
- Good IT skills and confidence using computer systems.
- Strong communication and customer service skills.
- Excellent organisational skills, with the ability to manage multiple tasks and prioritise workloads.
- A proactive approach to problem-solving and the ability to work independently as well as part of a team.
- Previous experience as a mechanic, vehicle technician, service technician or within the wider motor trade.
This is an exciting opportunity to join an established and growing automotive business that continues to invest in its systems, technology and services.
You will be joining a supportive team in a modern office environment, with the opportunity to develop your skills and progress as the business continues to expand.
The offices offer a relaxed and enjoyable working environment, with facilities including:
- Breakfast, snacks and soft drinks.
- Gaming facilities for team members to enjoy during breaks.
- On-site shower and changing facilities.
- Free on-site parking.
- Gaming facilities for team members to enjoy during breaks.
If you have a mechanical background, a passion for the motor industry and are looking to move away from a workshop-based role into an office-based technical position, we would love to hear from you.