admin, warranty, returns, parts, FMCG, orders, stock, supply chain, warehouse,
37.5 hours per week. Monday – Friday 8:00am – 4:30pm with one hour for lunch
The Stock Administrator will ensure all warranty, consumables and customer returns are processed, re-selling or returning to stock or manufacturer.
This is an exciting role working in a busy, professional and friendly environment in our Stock Management team within our Supply Chain department.
Process and assess all returns
Warranty processing – to ensure all warranty returns are investigated and processed daily. This will included monitoring and recording successful claims
Assess all full parts and consumable returns and return to stock or re-sell
Process engineer toner bonus claims
Liaise with engineers to expedite return parts
To stock check at correct intervals and investigate and resolve any discrepancies. Recount and resolve issues arising from the daily stock check.
Resolve any damaged items with delivery supplier and ensure system work is completed.
Resolving delivery issues ASAP and avoiding delays to the customer by communicating these effectively.
Return unused and unwanted items to suppliers for credit.
Manage the selling of all obsolete and excess stock and achieving highest return possible.
On time warranty claim processing
Accuracy of returns
Return on obsolete and excess selling
The ideal candidate will:
Possess good organisational skills with the ability to prioritise workload and use own initiative where appropriate
Be personable and approachable, with a good telephone manner.
Have PC skills including Microsoft Office skills, such as Excel and Outlook and familiarity enabling adaptation to using bespoke Service Management Software.
Be familiar with stock codes and stock checking.
In return we offer:
23 Days annual leave in addition to Bank Holidays rising through service
Excellent training & development opportunities within a growing organisation
Health club gym membership
BUPA health assessment
Volunteering leave policy
Auto enrolment pension scheme