Customer Service Assistant

Operations and Logistics Administrator
Cumbernauld
£31,700
Full time, Hybrid
 
Pertemps are delighted to be supporting a prestigious brand who are looking for a Customer Service and Operations assistant to join them. This role will be essential in providing the best in class service to global and UK based customers. You will be responsible for organising, coordinating and managing demand and creating and collating documentation to accompany customer orders. This is a varied and fast-paced role where strong accuracy is required.

This is a really exciting time to join the organisation, you will be joining a driven and hardworking team. There is real scope for progression and you will have the ability to learn new skills. The ideal candidate will have worked in a logistics or FMCG role previously, have the ability to work in a fast-moving environment and be articulate and detailed.

Role Responsibilities:

• Support administrative tasks related to the customer order process, including processing of sales orders, invoicing, reporting, running order reports, sourcing and preparing both internal and external documentation in a timely manner.
• Follow all necessary controls to ensure we are compliant ensuring that all documentation is in line with process.
• Ensure that we maintain targeted turnaround expectations.
• Manage and record progress on customer orders.
• Ensure that costs are minimised, and the most efficient and cost effective approach is used when preparing documents.
• Manage and control stock in support of global events.
• Support any operational and event preparations as required.
• Undertake a range of general administration duties to support the wider team such as copying, printing and other adhoc duties.
• Contribute to the developing and maintaining strong relationships with internal and external stakeholders to ensure efficient communication and cross team collaboration.

Candidate Requirements:

• Previous experience in a logistics or planning role.
• Strong organisation skills.
• Be accurate and articulate.
• Excellent computer literacy.
• Previous experience in a varied administration role.

To find out more information please contact Codie Smith.
Pertemps acts as both an employment business and an employment agency