Job Description

Housing Assistants

Locations - West Pilton - North West Locality Office
Rate of pay - £12.81 per hour
Hours - Mon-Fri, 36 hours per week
Duration - Temporary ongoing

Successful applicants will provide admin support to a busy housing department. Experience working within a housing/homeless or similar service environment is desirable along with having a full UK driving licence.

Duties to include:

Revenue collection
Contacting clients who are in accommodation to get housing benefits applications completed
Gather proof of income required for housing benefit applications
Providing a reliable business support service through a variety of formats including; telephone, face to face, email, and online.
Small Balance letters
Bills from suppliers
Broken metres
Garage rentals
Handling sensitive and personal information in line with appropriate policies and confidentiality guidelines.
Gas force entries
Working within a team of business support staff dealing with customer's issues and service requests through provision of information, guidance, or progressing requests to wider services.
Using appropriate systems to process service requests or updates for wider services.
General admin duties such as dealing with the mail

Successful applicants must:

Have knowledge of IT systems such as outlook, word, excel
Have excellent customer service skills
Be able to deal with members of the public in difficult situations
Have knowledge of Microsoft applications
Have excellent time keeping skills
Be honest, trustworthy and punctual
Have good problem solving skills

A basic disclosure will be required for this role at a cost of £25

If you have the relevant skills and experience please apply directly to this advert

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