Customer Contact Adviser

Customer Service Advisor – Call Centre


Pertemps are delighted to be working with our public sector client to recruit Customer Service Advisors on a temporary ongoing basis.


Role: Customer Service Advisor 
Location: Edinburgh City Centre - fully office based
Hours: Monday to Friday, 36 hours per week, between 0800 - 1700
Pay Rate: £14.51 per hour
Duration: 3 months with possible extension
Start Date: Immediately


About the Role

Working within a busy Repairs Contact Centre, you'll be the first point of contact for customers reporting repair issues. You'll provide excellent customer service, accurately log information, liaise with internal teams and contractors, and keep customers updated on the progress of their repairs.

 

Key Responsibilities

• Handling inbound and outbound customer calls
• Logging repair requests and updating internal systems
• Liaising with internal teams and external contractors
• Providing updates and resolving customer queries
• Supporting the team with general administrative duties

What We’re Looking For

• Previous customer service or call centre experience
• Excellent communication and listening skills
• Strong IT and data entry skills
• A professional, organised approach and the ability to work in a fast-paced environment

 
 Apply today!