Head of Client Services
London/Hybrid working
£100,000 - £110,000 + Bonus

Network Hr have been retained to support a highly reputable, financial services firm, based in the city for a permanent Head of Client Services. The Head of Client services, based in an RPO model, will hold responsibility for a small Talent Acquisition team of varying levels. The remit of this role is to manage a successful client and identify gaps in commerciality and support a continuous improvement strategy across the operational aspects of the delivery team who are onsite and the client. This role will sit on the senior leadership team so you will act as a trusted advisor to key senior stakeholders, where you will be responsible for the qualitive and quantitative performance of your client and team.

Other responsibilities will include:
• The role will require excellent operational team management, working with the business on demand planning and partnering with business and HR stakeholders.
• Analysing the use of contractor & flexible workforce to influence the business i.e., supplementing permanent hires with contingent workers – tactical resource planning whilst transforming the performance of the central delivery team and on-site recruiters.
• You will revise and embed process reengineering and optimisation, stakeholder and customer management, ATS process improvement, profit & Loss management and performance management.
• You will support with coaching and mentoring and the upskilling of managers etc.
• Drive the performance of the recruitment team in a non-sourcing role.

What you will need to be successful:
• A financial services background is mandatory for this appointment
• Experience of operating in an RPO or MSP environment
• Proven experience of managerial experience through transformation
• Excellent emotional intelligence and communication skills
• Superb attention to detail and planning skills


If you feel this opportunity is of interest or you would like to find out more, then please share an updated cv with Charlie.garside@networkhr.co.uk or apply following the link.