3rd Line Support engineer Job In Gateshead

3rd Line Support engineer

  • £27000 - £32000 per annum
  • Posted: 16/03/2018
  • Gateshead
  • Job Ref: 271100408
  • Permanent

Job Details

3RD Line Support Engineer- Gateshead -up to £35,000

We are looking for a 3rd line support engineer with a strong technical background and excellent experience in providing IT support. The successful applicant will be working on fixing a wide range of technical issues both internally and also for external clients on the managed services side of things.

The main duties and responsibilities of the 3rd line engineer include:

• Incident management
• Resolving high level technical issues
• Progress desk tickets to the points of completion
• Managing difficult IT outages with clients

It is essential for the 3rd Line Support engineer to have:

• Strong IT support experience
• A strong understand of Microsoft server, SAN, virtualisation and networking technologies is essential
• Strong troubleshooting ability
• Excellent communication and documentation skills
• Customer focussed
• A ability to work in a team as well as individually when required
• Experience of dealing with demanding clients

It would also be ideal although not essential for the 3rd line support professional to have:
• CCNA /CCNP qualification
• MCSA/SCSE certified
• VMware based accreditations

First round interviews are now underway, please send in your CV for a confidential discussion.

3RD Line Support Engineer- Gateshead -up to £35,000